Others say it, we actually do it. No limitations, no stipulations, no jumping through hoops. Hezios will issue a gift code if we cannot replace your bag or any product that has been proven to have a manufacturing defect.
Customers are responsible for the cost of shipping in the defective product.
All Outdoor Products fall under one of the two warranties outlined below:
Whether you bought it yesterday or in 2010, our Plain + Simple Lifetime Guarantee still applies for all sewn and wearable products, such as backpacks, duffels, bags, etc. Please note this does not include hard goods, accessories, and items with wheels, as listed below.
Any product with wheels such as rolling duffels, and hard goods such as hydration reservoirs, watertight boxes, bottles, tents, carabineers, trekking poles, etc. are fully guaranteed against defects in workmanship and materials to the original purchaser for three (3) years from the date of purchase.
Our warranties apply when the product(s) have been used for the purpose intended and under normal conditions. General wear and tear, normal fading, and accidental damage is not covered by the warranty.
Hezios, at its sole discretion, will replace with a product currently available of comparable value and comparable function or issue a credit voucher for an amount not to exceed the retail replacement value of the defective item, applicable sales tax (if any), and shipping charges. The credit voucher can be redeemed to purchase any item on hezios.com website up to the full value of the voucher.
We will do everything possible to take care of your warranty request. Please allow up to 10 business days to process.
Our warranties do not include coverage for personal belongings that have been stored in any Outdoor Products packs or accessories. Other incidental and consequential losses are excluded. Some states do not allow the exclusion of incidental and consequential damages, so this exclusion might not apply to you.
We take pride in our product quality and our loyal customers, so if it falters, please tell us about it